“愛慕思”產(chǎn)品有可能感染“沙門桿菌”

天師貓神 · 發(fā)表于 2010-9-26 21:21:11

　　“愛慕思”產(chǎn)品有可能感染“沙門桿菌”
　　日前，**網(wǎng)收到相關(guān)消息稱，寶潔公司旗下美產(chǎn)“愛慕思”產(chǎn)品有可能感染“沙門桿菌”(又名“沙門氏菌”，是指由各種類型沙門氏菌所引起的對(duì) 人類、家畜以及野生禽獸不同形式的總稱。)現(xiàn)正全面召回同時(shí)寶潔公司已做出美生產(chǎn)基地自愿性暫停生產(chǎn)的調(diào)整，恢復(fù)生產(chǎn)時(shí)間仍不明朗
　　據(jù)悉，國(guó)內(nèi)正規(guī)途徑銷售的“愛慕斯優(yōu)卡”產(chǎn)地均為阿根廷，不屬于此次召回屬地，國(guó)內(nèi)消費(fèi)者不必過(guò)多擔(dān)心;
　　尊敬的顧客：
　　關(guān)于P&G Pet Care自愿召回帶來(lái)的供應(yīng)問(wèn)題
　　以下內(nèi)容是針對(duì)近日部分優(yōu)卡產(chǎn)品自動(dòng)召回事件的更新。
　　近日我們已確定部分在我們美國(guó)一專業(yè)生產(chǎn)機(jī)構(gòu)生產(chǎn)的產(chǎn)品可能未達(dá)到我們嚴(yán)格的質(zhì)量保障標(biāo)準(zhǔn)。因此，作為預(yù)防措施，P&G Pet Care決定終止在美國(guó)其他生產(chǎn)機(jī)構(gòu)的生產(chǎn)，以充分了解本次事件，并加快改進(jìn)設(shè)備和生產(chǎn)流程。這一舉措意味著P&G Pet Care暫時(shí)將無(wú)法生產(chǎn)愛慕思和優(yōu)卡全線產(chǎn)品。
　　重申，這是產(chǎn)品供應(yīng)問(wèn)題，而不是愛慕思和優(yōu)卡產(chǎn)品安全或質(zhì)量問(wèn)題。
　　為將產(chǎn)品短缺對(duì)您的影響最小化，我們將采取以下舉措：
　　1，推遲所以消費(fèi)者促銷(可能情況下)
　　2，推遲部分短期品牌活動(dòng)
　　3，推遲原先規(guī)劃的產(chǎn)品創(chuàng)新發(fā)布
　　4，制定明確原則，管理現(xiàn)有庫(kù)存。
　　缺貨期間，現(xiàn)有庫(kù)存送貨將需要更多時(shí)間，我們將非常感謝這期間您的合作。您下訂單時(shí)，我們的客服團(tuán)隊(duì)會(huì)告知您大概的發(fā)貨日期。P&G Pet Care也將通過(guò)郵件告知您發(fā)貨時(shí)間(具體如下)：
　　目前我們不能提供具體的恢復(fù)供應(yīng)時(shí)間。目前狀況如下：
　　如無(wú)進(jìn)一步通知，18種召回產(chǎn)品目前缺貨。
　　2010年9月13日起無(wú)存貨情況增加
　　2010年9月27日起的一周將出現(xiàn)嚴(yán)重?zé)o存貨
　　為幫助您應(yīng)對(duì)此形勢(shì)，P&G Pet Care將通過(guò)郵件每日提**品存貨狀況。如您需要獲得我們的郵件，請(qǐng)采取以下步驟：
　　從您想用的郵箱發(fā)郵件到：petcareupdate.im@pg.com
　　使用以下主題：加我到petcare更新
　　P&G Pet Care再次為此事對(duì)您帶來(lái)的不便表示歉意，我們正在優(yōu)先處理此事，以期盡快恢復(fù)供應(yīng)這些產(chǎn)品。在此困難時(shí)期，我們希望能得到您的支持。
　　如果您還有問(wèn)題，請(qǐng)聯(lián)系P&G Pet Care代表或批發(fā)商。
　　Simon Fraser
　　P&G Pet Care 國(guó)家經(jīng)理
　　致歉信原文：
　　Dear Customer,
　　Re: Supply issues as a result of P&G Pet Care voluntary recall
　　The following communication is a proactive update following the recent voluntary recall of some Eukanuba products.
　　Recently we established that some of our products manufactured in our specialised facility in the US may not have met our high quality assurance standards. Consequently as a precautionary measure P&G Pet Care decided to voluntarily suspend production in other US manufacturing facilities in order to fully understand the issues and accelerate upgrades to equipment and processes. This action means that P&G Pet Care’s capacity to produce a broad cross section of Iams and Eukanuba products will be temporarily limited.
　　To reiterate this is a product supply issue and does not relate to the safety or quality of Iams and Eukanuba products.
　　In order to minimise the impact of this product shortage to your business, we will be taking the following steps:
　　Postpone all consumer promotions (where possible)
　　Postpone selected short term brand initiatives
　　Postpone planned product innovation launches
　　Set clear principles to equitably manage available inventory
　　Your cooperation during these times of out of stocks would be greatly appreciated as there will be additional lead time to despatch available inventory. Our Customer Care team will be able to advise on expected delivery date when orders are placed. Greater visibility on delivery timing will also be provided by P&G Pet Care via email (see below).
　　We are currently unable to provide exact timing as to when we will back in normal supply. Status at this stage is as follows:
　　Continued unavailability of 18 recalled products until further notice
　　Start to experience additional out of stocks from 13th September 2010
　　There will be significant out of stock week commencing 27th September 2010
　　To help you plan and manage this situation, P&G Pet Care is committed to provide a daily communication on product availability by email. To receive this communication, please take the following steps:
　　Send an email from the address you wish to be added to: petcareupdate.im@pg.com
　　Use the following subject / title line: Add me to the petcare update
　　Again, P&G Pet Care apologises for any inconvenience this causes and are working as a priority to resupply these products as soon as possible. We look forward to your support during this difficult period.
　　If you have any further questions, please contact your P&G Pet Care Representative or wholesaler.
　　Regards,
　　Simon Fraser
　　ANZ P&G Pet Care Country Manager